FAQs

Postage.

All items are sent wrapped in tissue, and packaged neatly in a paper bag, inside one of our postal boxes so your items don't get squished. Items will be sent once payment has been received.

Post within the UK costs £2.50 and Worldwide is £9.00. Every package will be sent recorded, so we can find out where it might have gone if Royal Mail lose it!

We aim to post to you within 3 working days. We do have a regular job, so please be patient and remember that we will send your order as soon as we possibly can! UK post usually takes 1-2 WORKING DAYS, but can take up to 28 days, although this is very rare. All other Worldwide post can take up to 6 weeks to arrive, but in our experience has never taken this long.

Custom orders may take longer to post out.

Payment

Payment can be made using the safe and secure PayPal checkout

Exchanges.

Exchanges will be offered if an item is faulty or damaged upon arrival. If you have accidentally ordered the wrong item, you can return it to us for an exchange, but postage costs will need to be paid for by you.
Due to hygiene, we cannot accept returns for earrings.

Overseas buyers.

Buyers from overseas: You are responsible for any VAT, TAX, or Customs charges once the item arrives in your own country. It might be best to check how much the extra cost might be, before you order, so you know how much more you might have to pay when it reaches you!

Italian Customers - unfortunately, Royal Mail will not allow us to send to you.

Caring for your Jewellery

Our jewellery is, unless stated otherwise, just costume jewellery. We use plated metals, and costume jewellery can tarnish over time. To prolong the life of your Mundo jewellery, try avoid long exposure to moisture (including perfumes, wet skin, body lotions etc) and clean with a soft dry cloth if necessary. Store in a box if possible, away from direct sunlight and moisture. Please keep jewellery away from children.

Photography & Graphics

All photography is taken, and edited, by Ray. Logos and all other graphics are designed and produced by Matt.

Promoters, bloggers and media enquiries

Please send any requests to our email address.